IT Helpdesk Administrator
Description
Innovating Support, Empowering Teams, Building Trust.
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are seeking an IT Support Specialist to provide exceptional technical support and maintain our IT infrastructure in a fast-paced environment. In this role, you will troubleshoot software and hardware issues, manage IT assets, and ensure seamless daily operations by addressing user needs promptly and professionally. You'll collaborate with team members, provide basic training, and uphold company standards to maintain a secure and efficient workplace.
Responsibilities:
- IT Support and Issue Resolution: Serve as the first point of contact for in-house inquiries, managing and troubleshooting IT issues from software to hardware, including mobile phones, laptops, PCs, and printers, to ensure efficient problem resolution.
- Infrastructure Support and Maintenance: Maintain and support key systems such as Active Directory, Office 365, Exchange Online, and the local area network. Oversee the inventory of IT assets, ensure accurate tracking, and assist with IT procurement activities.
- Service Management and User Assistance: Log, track and manage all service requests, take ownership and ensuring timely resolution of user issues.
- Training and Compliance: Maintain high service standards, provide in-house MS Office training, publish support documentation, and coordinate external technical support, when necessary, all while ensuring IT operations align with company standards.
Candidate Requirements:
- Technical Skills: Strong proficiency in Windows Active Directory and Office 365.
- Work Experience: Hands-on experience as a System Administrator, Network Administrator, or in a similar role (3-5 years).
- Technical Knowledge: Experience with databases, networks (LAN, WAN), routers, and switches.
- Platform knowledge: Familiarity with various operating systems and platforms.
- Language: Proficient in English, with strong verbal and written communication skills.
Nice to have:
- Additional Certifications: Any relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, or similar) would be an advantage.
- Security Knowledge: Understanding of cybersecurity best practices and experience with security tools and protocols.
Benefits:
- Competitive salary.
- Additional earnings of 500 euros for each successful job referral to ARRISE.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
Ready to Elevate Your Career? Join ARRISE Today!